ROWIN SHINGDIA

Managed 9 complex inboxes across multiple entities and time zones, vetting and prioritizing communications to draft responses with full discretion, ensuring the principal focused only on critical matters.

Coordinated up to 10 complex international trips monthly across Far East, Middle East, US, and Europe, including private jet travel and multi-leg itineraries, consistently rebuilding schedules without disruption.

Provided seamless in-person support across two office locations, anticipating needs to maintain principal's smooth transition between back-to-back meetings, minimizing friction.

Managed CEO office expenses and invoices, ensuring accurate coding and audit-ready records in collaboration with the finance team, enhancing financial transparency.

Leveraged AI tools (Microsoft Copilot, ChatGPT, Claude, Granola) to draft correspondence, summarize briefings, and expedite research, significantly improving turnaround times while preserving discretion.

Mentored and supported the wider EA team, sharing best practices in diary and inbox management to embed resilient processes and enhance overall efficiency.

Provided discreet support for personal and household logistics, coordinating with private PAs to ensure seamless management of family affairs.

Orchestrated the planning and launch of a second manufacturing site in 2020, delivering on budget and ahead of schedule by personally coordinating staffing, facilities, and compliance.

Led the selection and implementation of new operational software across the business, delivering on budget and ahead of schedule, significantly enhancing reporting accuracy and cross-team workflow efficiency.

Coordinated strategic projects from inception to completion, meticulously tracking milestones and ensuring optimal resource, budget, and personnel allocation.

Streamlined board reporting through consistent templates and clear information flows, reducing preparation time for board meetings and improving data quality for founders.

Served as primary liaison for auditors, accountants, legal advisors, and regulatory bodies, ensuring continuous compliance and smooth operations amidst post-Brexit and COVID-19 challenges.

Supported financial oversight by monitoring budgets, tracking costs, and approving expenditures up to £1m, ensuring transparency and accountability in partnership with finance.

Managed and trained a team of 5+ junior EAs and support staff, embedding consistent processes and standards to build a reliable executive support function.

Supported 5 senior executives and the board by coordinating diaries and meetings, ensuring all leaders were fully briefed for internal and external engagements.

Coordinated the preparation of reports, presentations, and materials for board and client meetings, consistently meeting tight deadlines across multiple departments.

Acted as a trusted point of contact, liaising daily with finance, HR, logistics, and production to track progress and proactively resolve operational bottlenecks.

Implemented operational improvements in manufacturing and logistics, measurably enhancing efficiency and service quality during company scaling to a multi-site operation.

Monitored supplier performance and negotiated terms, contributing to long-term operational stability during a period of rapid growth.

Arranged an average of 8 business trips monthly for board members and stakeholders across Far East, Middle East, US, Europe, and UK, managing complex itineraries flawlessly.

Managed complex diaries, arranged meetings, and coordinated domestic and international travel for founders, establishing a reliable and detail-focused working relationship.

Provided discreet personal and household support, including property, contractor liaison, and family logistics, maintaining the same level of discretion as business duties.

Assisted in preparing board papers, reports, and internal communications, contributing to the development of the business's formal governance structure.

Supported finance functions including invoice processing, supplier payments, and payroll administration, gaining foundational experience that underpinned a formal accountancy qualification.

Developed internal HR, payroll, and stock management systems from the ground up, enhancing oversight and compliance as the team expanded.

Liaised with suppliers, transport providers, and production teams to ensure consistent schedules and deliveries, building early business credibility.

Provided trusted public-facing support in a healthcare setting, gaining early exposure to compliance and accurate handling of controlled substances under licensed supervision.

Developed foundational skills in discretion and meticulous attention to detail through consistent adherence to regulated procedures.